Home Users

Buying and using a computer or increasing your knowledge can be a daunting process. We can help you from the purchasing of new hardware and software right up to installation and beyond.

As part of the service we offer, we can transfer any data (including photographs and, where possible, emails) from your old system onto your new machine. If necessary, you can also take advantage of our training packages.

OTHER SERVICES:

Virus removal – even with antivirus software, no-one is immune to viruses. Should you suffer an infection, we can help. Just bring your PC/Laptop in and we will soon have your machine back to its old self.

Antivirus advice – Which one’s best for you; a free one? Or would you get more protection from a paid-for one?

Healthchecks – If your machine is running very slowly or you think it could do with a bit of TLC we will scan for viruses, check how much memory it has available and advise on the best way to improve its performance.

Memory Upgrades – Over time the memory on your computer diminishes and can slow everything down. We can improve its performance (where possible) with some extra memory.

Disaster Recovery – In the event of major issues, we may be able to help you recover data and files that would ordinarily be lost.

Training – If you are new to the world of computing or need to brush up your skills, we can help with all Microsoft Office packages and most tablets.

In addition, we offer a support service. This entitles you to unlimited telephone/remote support and a 5% discount on any labour charges (excluding virus removal).


Business Users

If your IT systems are frustrating you and not allowing you to work to your full capacity, it may be time to review them. We will work with you to enable your systems to work help you work to your full business potential. This may include a full business audit and advice on updating your hardware or replacing existing systems.

Virus removal – even with antivirus software, no-one is immune to viruses. Should you suffer an infection, vital time can be lost in business hours. Just bring your PC/Laptop in and we will soon have your machine back to its old self.

Antivirus advice – The best way to ensure your company’s computers are safe is to install a good antivirus. We can advise on the best system for you from internet security to security on your server.

Health-checks – If your machine is running very slowly or you think it could do with a bit of TLC we will scan for viruses, check how much memory it has available and advise on the best way to improve its performance.

Memory Upgrades – Over time the memory on your computer diminishes and can slow everything down. We can improve its performance (where possible) with some extra memory.

Disaster Recovery – In the event of major issues, we may be able to help you recover data and files that would ordinarily be lost.

We also offer support contracts for your added peace of mind. From as little as £30 per PC/Laptop (per month) we promise to be with you within 1 working day. Below you will find information on each service however for full details please contact us directly.

Telephone & Remote – our basic contract is suitable for a small business (1-3 people). Unlimited telephone/remote support during working hours with a 3-5 day call out (dependent on workload). A 5% discount is also offered on our workshop labour charges. £60 +VAT per user

Bronze – 1+ users recommended for small businesses. Unlimited telephone/remote support; 15 mins support per user per month on-site support; 2 working day call out time; 15% discount on any labour over and above the annual allowance.

Silver – small/medium businesses. Unlimited telephone/remote support; 30 mins per user per month on-site support; 1 working day call out; 15% on any labour over and above annual allowance.

Gold – for businesses with high levels of computer usage. Unlimited telephone/remote support; 30 minutes per month on-site support; 6 hour maximum call out time; 20% on any labour over and above annual allowance.

Bespoke – Dependent on your needs, we can work out the right package for you. Please call for further details. Prices available upon application.

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01206 385564 6a Rushmere Close, West Mersea, Colchester, Essex, CO5 8QQ